Committed to creating a "zero defect"
quality management system
(OCM) and Licensed Manufacturer channels
RMA Return Process
We promise customers a quality guarantee period of more than 90 days. During this period, if customers have any doubts about the quality of any products we sell, please be sure to follow our RMA return process to ensure that we can provide you with the best timely solution.
If you have any questions about the quality of the goods we supply, please contact the corresponding sales representative as soon as possible and provide the following necessary documents:
1. Sales invoice and packing list, so that we can call the detailed information of the customer's doubtful goods in the quality control database in the first time.
2. Please send the quality inspection report by email or fax, so that we can immediately contact the relevant manufacturers to inquire about quality problems and eliminate potential risks.
We promise to provide positive countermeasures and solutions/solutions within 24 hours of receiving the customer's RMA application
For sample testing, we need customers to provide samples of goods with questionable quality, and submit them to the original factory or a third-party authoritative testing agency for detailed testing and analysis to find the root cause of quality problems, so as to deal with quality risks more effectively.
If it is confirmed that the quality of the goods is defective, we promise that the customer will recall the goods in full and bear all shipping costs.
Customers can also communicate with the corresponding salesperson to obtain the RMA application form, fill it out and send it back, so that we can grasp the detailed return information as soon as possible and follow up to solve quality problems in time.
As an excellent independent distributor of electronic components, we will record all return/inspection procedures in real and detailed manner, implement relevant "non-conformity report" and "corrective and preventive action report" procedures, and file internal control documents, Prevent similar accidents from happening again.
